Privacy Policy Statement

We are committed to protecting your privacy and handling your information responsibly. This privacy policy applies to all visitors and users of civelixera.com, outlining how your personal data is collected, used, and protected.

Information We Collect

We collect information necessary to provide our services and improve your experience on our website.

• Basic contact details are collected when you submit forms, such as your name, email address, and phone number for communication purposes.
• Technical data is gathered automatically, including IP addresses, browser types, visits duration, and pages viewed, for site analytics.
• We may collect information about your preferences, interests, and behaviours relevant to analytics and audience segmentation services.
• Any details shared during client enquiries, feedback, or support requests are also collected and handled with confidentiality.

How We Use Your Information

Personal data collected helps us respond to enquiries, improve our services, and enhance your website experience.

• Contact details are used to respond to your queries and requests efficiently.
• Technical and analytical data help us maintain site performance and develop new features, tailored to user needs.
• Preferences and behaviours inform how we deliver personalised market analysis and segmentation services.
• Sharing your information with team members or partners is only for fulfilling service requests and providing client support.

Legal Basis for Processing

Data is processed in accordance with Australian privacy laws and related frameworks governing personal information handling.

We rely on your consent, contractual necessity, and our legitimate business interests to process personal information, always respecting your rights and choices.

Information Sharing

We do not sell your personal information. Data may be shared only in the following cases:

• Sharing with service providers or business partners strictly for service delivery or operational support, with privacy measures in place.
• Disclosure may occur if required by law, regulations, or government requests, ensuring obligations are fulfilled responsibly.
• Aggregated or de-identified data may be used for business analysis, but cannot be traced to individuals.

Data Security

We use appropriate technical and organisational safeguards to secure your data against unauthorised access, alteration, or disclosure. All information is stored using secure protocols and regularly reviewed to match evolving security standards. Retention periods comply with legal requirements.

Your Rights

You may request access to, correction of, or deletion of your data, as well as limit or withdraw consent where legally permitted.

• Request access to, or a copy of, your personal data stored with us at any time.
• Request a correction for incomplete or inaccurate data associated with you.
• Withdraw consent to processing or request data deletion where applicable by law.
• Request restriction of data processing in certain circumstances (subject to legal obligations).

Cookies Policy

Cookies and similar technologies are used to maintain functionality, track usage patterns, and deliver personalised content where allowed. For more on cookies, please read our Cookie Policy.

Cookie Policy Cookie Policy

Contact Information

If you have questions about this privacy policy or how your data is handled, please contact our privacy team.

Policy Changes and Updates

We may update our privacy policy occasionally to reflect changes in regulations or business practices. The updated policy date will always be displayed here.